Refund policy

Refund & Return Policy

At Inborn, we take great care in curating and delivering products that elevate your living spaces. If, for any reason, you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned with all original packaging, labels, tags, and accessories.
Be accompanied by the original invoice or proof of purchase.

To initiate a return, please email us at inborn2020@gmail.com with your order number and the reason for your return request.

Return Address:
D 26 Awas Vikas Colony Amethi, Uttar Pradesh. Pin - 227405

Please note that returns sent without prior approval will not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery by emailing inborn2020@gmail.com along with:

Your order number
Clear photographs of the product
Images of the packaging (if damaged)

Our team will assess the issue and arrange a replacement, repair, or refund where applicable.

Non-Returnable Items

The following items are not eligible for return or exchange:

Customized or made-to-order products
Personalized items
Gift cards
Clearance, sale, or discounted products
Products that have been used, assembled, damaged after delivery, or are not in their original packaging

For hygiene and quality reasons, certain products may also be non-returnable where specified on the product page.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, please initiate a return (if eligible). Once your return is approved and processed, you may place a new order separately.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, Inborn will bear the return shipping cost.

For returns requested due to a change of mind or personal preference, the customer is responsible for the return shipping charges.

Original shipping charges (if any) are non-refundable.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

Refunds will be processed to the original payment method.
Please allow 7–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

If your refund has not been received after 15 business days from approval, please contact us at inborn2020@gmail.com.